Thought Leadership

Three Surprising Things that

Help Increase Empathy at Work

A.I. Won't Take Your Job, Someone Who Uses A.I. Will

A.I. Won’t Take Your Job…

Someone Who Uses A.I. Will

Stellar Insights:

Rise of the Product (Re)Organization

Hypergiant Medium:

The Virtue of Explicit Bias -

Why Your Chatbot Should Be a D**k

Invisible Design -

Driving Deliberate Dilution

Business2Community:
19 Pandemic-Era Lessons from the

Software Development Industry

Customers Don’t Care

About Your Complexity

The Next Web:

Don’t Let ‘Shrinkflation’ Affect

Your Software Development

Hypergiant Medium:

Alexa, Pardon Me -

The Tension Between Anthropomorpization &

Subservience in Machine Intelligence

What If Hyper-Personalization

Is a White Whale? (with Nick Vrana)

MATTER:
Digital Trust Does Not Exist

Innovation Management:

Create Better Business Outcomes

with Results-Only Innovation

Read Write:
If You Have Under-utilized Developers,

You’re Doing Something Wrong

Hypergiant Medium:

Through a Monitor, Darkly -

Normalization & Machine Intelligence

(with Marc Boudria)

Stellar Insights:

Forget A.I., Intelligent Products

Are Something Else Entirely

CEO World:

Pod Almighty - The Best Model for Innovation

in Custom Business Software

Hypergiant Medium:

The Blockchain Regency:

Consent & Consensus

Chief Executive:

Mid-Market Companies Will Lead the

Next Wave of Innovation. Are You Ready?

Hogarth LinkedIn

Storytelling to Story Living:

The Narrative Vector of Immersive Experiences

The New IoT: The Internet On Things

Hogarth LinkedIn

The Internet On Things

The Evolution of Personalization

The Fall and Rise of

Organizational Ontologies

White Papers

The Future Started Yesterday

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Charting New Territories in Immersive Experience Quality Engineering:

The 5 Vectors of Immersive Experiences

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The Need for Reciprocal Artificial Intelligence:

AI That Serves the Best Needs of Humanity

Bringing Legacy Airline Planning Up to Speed with

Machine Intelligence (with Alex Tronche)

Product Strategy:

Bridging the Chasm of Frustration

Machine Intelligence and the Many Facets of Solution-Based Strategy

(with Greg Carley)

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eSIMs Change the Game for Clever Players

(with Mimi Wilfong)

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Podcasts

No More Black Box: Measure & Grow R&D ROI

Interview Citations

Making Sense of Experiential Marketing

(SetCreative)

Why Does Tech Shun Apprenticeships?

(ERE.Net)

Retail Has a Customer Experience Problem:

Discover Retail’s Top CX Gap (Stellar Elements Insights)

Personalization 2.0 &

The Dawn of the Singular Customer Experience

(Stellar Elements Insights)

Top Predictions & Trends for CX & EX Leaders—From Our Experts

(Stellar Elements Insights)

The New Era of CX Is Channel-less

(Stellar Elements Insights)

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